Shipping & Service Policy
Shipping & Service Policy for Thready.shop
This policy explains how we process, ship, and deliver orders placed on Thready.shop, along with our general service terms.
1. Order Processing
- Orders are typically processed within 3-5 business days of being placed (Monday–Friday, excluding public holidays)
- Orders placed on weekends or holidays will begin processing the next business day
- You will receive an order confirmation email once your order is placed, and a shipping confirmation email with tracking information once it ships
- If any item in your order is out of stock or delayed, we will notify you promptly with options (wait, substitute, or refund)
2. Shipping Methods & Delivery Times
We offer the following shipping options at checkout:
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 5–7 business days | 150 |
| Expedited Shipping | 2–3 business days | 220 |
| Express/Overnight | 1 business day | 450 |
Please note: Delivery times are estimates and are not guaranteed. They begin from the date of shipment, not the order date, and may be affected by carrier delays, weather, customs, or other factors outside our control.
3. Shipping Costs
- Shipping costs are calculated at checkout based on your location, order weight/size, and selected shipping method
- We offer free standard shipping on orders over 3500
- Any applicable taxes, duties, or customs fees for international orders are the responsibility of the customer
4. Order Tracking
Once your order ships, you will receive a tracking number via email. You can track your package using the link provided or by visiting Insert Carrier Tracking Page
If you haven't received tracking information within 6 business days of your order confirmation, please contact us at thethreadypk@gmail.com.
5. Shipping Destinations
- We currently ship to: Pakistan
- If your address is outside our delivery zone, you will be notified at checkout
6. Lost, Delayed, or Stolen Packages
- Lost packages: If tracking shows no movement for 3 business days, please contact us so we can investigate with the carrier
- Delayed packages: We are not liable for delays caused by the shipping carrier, customs, or events beyond our control (e.g., extreme weather, strikes)
- Stolen packages: If tracking confirms delivery but you did not receive your package, please contact us within [Insert Number] days. We recommend also checking with neighbors and your local carrier office. We will assist where possible, but are not responsible for packages confirmed as delivered
7. Incorrect Shipping Address
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you need to correct an address, contact us immediately at thethreadypk@gmail.com — we can only make changes if the order has not yet shipped.
8. Customs, Duties & International Orders
For international orders:
- Customers are responsible for any customs duties, import taxes, or brokerage fees imposed by the destination country
- These fees are not included in the item price or shipping cost and are collected by the carrier or customs office upon delivery
- We are not responsible for delays caused by customs processing
9. Order Changes & Cancellations
- Order changes (address, size, item) can only be accommodated before the order has shipped
- To request a change or cancellation, contact us as soon as possible at thethreadypk@gmail.com
- Once an order has shipped, it cannot be changed or canceled — please refer to our Return & Refund Policy instead
10. Customer Service
Our customer service team is available to help with order inquiries, product questions, and general support.
- Email: thethreadypk@gmail.com
- Hours: Monday–Friday, 9am–5pm
- Response Time: We aim to respond to all inquiries within , 24–48 hours
11. Service Availability
We strive to keep our Site and services available at all times but do not guarantee uninterrupted access. We are not liable for any loss resulting from Site downtime, technical issues, or maintenance.
12. Changes to This Policy
We may update this Shipping & Service Policy from time to time to reflect changes in our operations or carrier partnerships. Updates will be posted on this page with a revised "Last Updated" date.
13. Contact Us
If you have questions about shipping, tracking, or our service policies, please reach out:
Thready.shop Email: thethreadypk@gmail.com Phone: 03048666323
This document is a general template and does not constitute legal advice. Please update shipping times, costs, and regions to reflect your actual carrier agreements and operations.